Privacy Policy

At FlashFuel, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile fuel delivery service.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, password
• Vehicle Information: Make, model, year, license plate, fuel type preference
• Delivery Information: Addresses, location coordinates, delivery instructions
• Payment Information: Credit/debit card details (processed securely through Stripe)
• Profile Information: Preferences, saved locations, rewards account details

1.2 Information Collected Automatically

• Location Data: GPS coordinates when using the app (with your permission)
• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App interactions, order history, delivery preferences
• Log Data: IP address, browser type, access times, pages viewed

1.3 Driver-Collected Information

• Delivery Photos: Photos of fuel delivery for proof of service
• GPS Tracking: Driver location during active deliveries
• Delivery Notes: Any issues or special circumstances documented

2. How We Use Your Information

We use the information we collect to:

2.1 Provide Services

• Process and fulfill fuel delivery orders
• Match you with available drivers
• Calculate pricing and delivery fees
• Send order confirmations and delivery updates
• Navigate drivers to your location

2.2 Improve Services

• Analyze usage patterns to enhance user experience
• Optimize delivery routes and efficiency
• Develop new features and services
• Conduct research and analytics

2.3 Communications

• Send transactional emails and SMS (order updates, receipts)
• Provide customer support
• Send promotional offers (with your consent)
• Notify you of service changes or updates

2.4 Safety and Security

• Verify your identity
• Prevent fraud and unauthorized access
• Enforce our Terms of Service
• Comply with legal obligations

3. Information Sharing and Disclosure

3.1 With Service Providers

We share information with third-party service providers who help us operate our business:

• Payment Processors: Stripe (for secure payment processing)
• Cloud Hosting: Cloudflare (for app infrastructure)
• Communications: Twilio (for SMS), SendGrid (for email)
• Analytics: Service analytics and performance monitoring

3.2 With Drivers

We share necessary information with drivers to complete deliveries:

• Your first name
• Delivery address and coordinates
• Vehicle information (make, model, color)
• Delivery instructions

3.3 For Legal Reasons

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Enforce our Terms of Service
• Protect our rights, property, or safety
• Investigate fraud or security issues

3.4 Business Transfers

If FlashFuel is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.5 What We DON'T Do

• ❌ We DO NOT sell your personal information to third parties
• ❌ We DO NOT share your data with advertisers
• ❌ We DO NOT track you across other websites or apps

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted over HTTPS/TLS
• Secure Storage: Encrypted data at rest
• Payment Security: PCI-DSS compliant payment processing
• Access Controls: Restricted employee access to personal data
• Regular Audits: Security assessments and penetration testing

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Privacy Rights

5.1 Access and Control

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-Out: Unsubscribe from marketing communications

5.2 Location Data

You can control location permissions through your device settings. Note that disabling location services may limit app functionality.

5.3 Communication Preferences

You can opt out of promotional emails by clicking "unsubscribe" in any marketing email. Transactional emails (order confirmations, receipts) cannot be disabled as they are essential to the service.

6. Data Retention

We retain your information for as long as necessary to:

• Provide services to you
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce agreements
• Maintain safety and security

Data Type	Retention Period
Account Information	Duration of account + 90 days after deletion
Order History	7 years (for tax/legal compliance)
Payment Information	Securely stored by Stripe per PCI requirements
Location Data	90 days after delivery completion
Delivery Photos	2 years (for safety/dispute resolution)

7. Children's Privacy

FlashFuel is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we don't sell data)
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

9. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the GDPR including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

10. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze how you use our services
• Improve performance and user experience

You can control cookies through your browser settings. Disabling cookies may affect app functionality.

11. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new Privacy Policy on our website and app
• Sending an email notification (for significant changes)
• Requiring acceptance when you next log in

13. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers.

14. Do Not Track Signals

Our service does not respond to Do Not Track (DNT) signals as there is no uniform standard for handling them.

15. SMS and Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. Text messaging originator opt-in data and consent will not be shared with any third parties.

15.1 How You Opt In

You opt in to receive SMS text messages from FlashFuel when you create an account, place an order, or explicitly request delivery notifications. Providing your mobile number in these contexts is your consent to receive service-related text messages from us.

15.2 Messages We Send

We use SMS for service and account communications only — including delivery confirmations, driver arrival notifications, order status updates, and fleet account notifications. We do not send marketing or promotional text messages.

15.3 Opting Out and Getting Help

• Opt out: reply STOP to any message at any time to stop receiving texts.
• Help: reply HELP to any message, or contact us at support@flashfuel.co.

Message and data rates may apply. Message frequency varies based on your order activity.